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Privacy Policy

A legal disclaimer

Last Updated: 19/12/2025

Terravua (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.terravua.com) or engage with our services.

By using our website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing/delivery address, payment details, company name, or other identifiers provided voluntarily by you.

  • Technical Information: IP address, browser type, operating system, and browsing behaviour through cookies or similar technologies.

  • Transactional Information: details of quotes, purchases, or services requested.
     

2. How We Use Your Information

Your personal information may be used to:

  • Provide and deliver products or services you request;

  • Process payments and manage accounts;

  • Communicate with you regarding quotes, orders, and updates;

  • Improve our website, offerings, and customer experience;

  • Comply with legal and regulatory obligations.
     

3. Cookies and Tracking

3.1. Our website may use cookies and similar technologies to enhance browsing, analyse traffic, and personalise content.
3.2. You may adjust your browser settings to block cookies, but this may affect functionality of the website.
 

4. Sharing of Information

4.1. We do not sell or rent your personal information.
4.2. We may share information with:

  • Service providers and partners assisting with shipping, payments, or IT support;

  • Regulatory or legal authorities where required by law;

  • Business partners where collaboration is necessary for project delivery.
     

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
 

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
 

7. Your Rights

Under POPIA (and similar global laws), you have the right to:

  • Request access to the personal data we hold about you;

  • Request correction or deletion of inaccurate or outdated data;

  • Object to the processing of your information for direct marketing;

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@terravua.com.
 

8. International Data Transfers

If your information is transferred outside South Africa (e.g., to international partners or cloud service providers), we ensure that adequate safeguards are in place to protect your data.
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Continued use of our website after changes implies acceptance of the revised policy.
 

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 info@terravua.com
📞 +27 66 505 2332
 

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